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Patrick our sales guy was very personable. The manager Aaron made a couple calls to keep us informed. Thank you for the perfect car we were looking for.
Staff was really helpful
Grate customer service and awesome turnaround time
It was made very convenient for me. The guys that came out to do the update were professional and polite, and got the job done fast. Excellent service.
I had a great experience at Veterans Ford. They replaced my rear differential and performed a transmission fluid service, and the entire process was completed much quicker than I expected. The staff was professional, kept me informed throughout the repair, and made everything hassle-free. My truck is running great now, and I couldn’t be happier with the quality of the work. I highly recommend Veterans Ford for their excellent service and efficient repairs!
I had an excellent experience at Veterans Ford. My associate Isaiah Went above and beyond. Even called the manufacturer of my bronco topper to get everything handled under warranty. He kept me in the loop through the entire process. Will definitely be taking my vehicles there in the future.!
My experience with this vehicle issue went well. Matt was a big help especially when i left veterans and noticed something was not quite right, so he quickly found the tech and they quickly took care of the problem
Tay specifically made the process of buying a new raptor effortless. And was the reason I went with Veterans Ford. Sat in the truck with me after I purchased the vehicle and helped me set up the truck and just went above and beyond. Highly recommend.
Great service and communication during the process.
Phenomenal experience
Great service, I’ve been going for a year now with multiple vehicles. Matt is great.
The ride was long, but the process took no time, These guys went above for me to get my dream car, I recommend 1000%%%% the process was smooth all questions answered and no HIDDEN FEES
Excellent customer service excellent service on my vehicle highly recommend veterans Ford
had a great experience with Veterans Ford! I recently purchased my first Certified Pre-Owned vehicle, and I couldn’t be happier. The entire process was smooth, stress-free, and much easier than I expected. The staff was friendly, professional, and made sure I felt comfortable every step of the way. A special thank you to Tay my salesman and Jackie for your diligence, patience, and outstanding customer service. You both made this such a positive experience. I highly recommend Veterans Ford to anyone looking for a hassle-free car buying experience!
Veterans Ford sold me a nice, new Mustang Dark Horse and I absolutely love it. They were friendly, kind, welcoming, and easy to work with from top to bottom. They gave me a great deal and I am excited to be apart of the Ford family.
Excellent. Ryan was very helpful and knowledgeable. He was very communicative and provided clear updates about my vehicle. Highly recommended.
I highly recommend asking for Andro if you visit this dealership. I was looking online at a specific car, and Andro was incredibly responsive, helpful, and kind in providing me with the information and videos of the vehicle I requested. After careful consideration, I ultimately decided not to purchase the car due to some features I didn’t need, though there was nothing inherently wrong with the vehicle. Despite that, Andro was very understanding, and at no point during our conversations did I feel pressured to make a purchase. He provided outstanding customer service throughout the entire process. Overall, my experience with him was a refreshing change from the stressful car-buying experience people often expect. If I decide to buy a car from this dealership in the future, Andro will be the first person I contact.
Isaiah was friendly and thorough upon check-in, kept me informed of service progress, and reviewed the results of the multi-point inspection. My recent visit to Veterans Ford Service Dept. was again a very good experience. Thank you!!
Matt at Veterans Ford was great with my F150's routine maintenance. I live closer to Auto Nation Ford, but I go to Veterans Ford for all my truck's maintenance and repairs.
MachE battery replacement using mobile service. Battery died and they got me scheduled quickly. Tech was very good and did a great job. Well worth it
Very friendly and accommodating staff (even without a warranty). Usually not a fan of dealerships but this location may be an exception for me.
Yandy was great during our car buying experience. Super easy going salesman that helped us every step of the way. Request Yandy!!
I was greeted quickly. They understood what I needed and told me what issues they would check. While I waited he came to tell me about how much longer I needed to wait. Very good care for a 80+ customer.
Excellent service
Hector was the best and very professional!!!
Fue mi primera visita y quiero decir que fue excelente no hablo bien el inglés pero eso no fue impedimento para que me prestaran un buen servicio el señor que me atendió me trató súper bien lo recomiendo cien por ciento su nombre es Trey Caldwell en cuanto al servicio a mi auto excelente servicio se notó el cambio al instante gracias y como dige anteriormente los recomiendo cien por ciento
Izaa was extremely professional and helpful. He kept me updated on the progress of my car's service and I highly recommend him.
I always dread having to go through the process of buying a new vehicle. From dealing with the overly persistent sales guys to sitting for hours haggling rates and dealing with loads of paper work. This was not the case this time. I had a new sales guy named Devin help us out. He made the whole process so quick and easy. He listened to what my husband and I were requesting and our goal and nailed it! This is our second purchase from Veterans Ford in 2 years, and I would go back again. My only thing I would recommend to their team is offering at least a water while sitting there waiting. Over all it was great working with them again.
Right from the start, we knew that our car buying experience was not going to be typical. We were greeted by Andro Torres with his calm presence and his no pressure dameaner. Andro was ready to help us find what we wanted, when we were ready. We really appreciated that. We were off to a great start and it only got better from there. My son now has a 2026 Ford Mustang!
All concerns addressed
Busy, but efficient!
Great service department! Matt helped me get my Oil Change for my RV
My experience with the service department was great. Large part was due to Bryan. He continuously provided updates so I never was left wondering on the status of my vehicle. Great job Bryan!
No hidden fees or BS games. Straight forward pricing and very easy process.
Kevin was the a very good salesman. I did not take forever to sign paperwork. Very pleased with my purchase and experience.
Comprar aquí es una experiencia extraordinaria son el mejor equipo gracias por su ayuda amabilidad y profesionalismo Dios los bendiga
Service at Veterans was phenomenal. I have purchased 4 trucks from veterans in the past 14 years and felt good about every transaction. I have not owned any truck other than a Ford for the past 40 years or so. I think Veterans is the best Ford dealership that I ever dealt with. I
Great customer service! The staff really listened to my situation when I explained that I didn’t have the funds at the moment. They didn’t pressure me or try to push me into anything I couldn’t afford. I really appreciated their understanding, patience, and professionalism. It’s refreshing to work with a dealership that respects its customers. Highly recommend!
Pretty good.
Bryan knew his stuff. Was not pushy. I enjoyed the car buying experience. This is our 4th purchase from veterans ford and this is the first rime we purchased a ford vehicle!absolutely love my new truck! Thank you Bryan
Just purchased our fifth vehicle from this place and hands down the best experience . They always give me five star service, and even though I was thinking of changing brands, I kept on saying to myself, I didn’t have to do this at Veterans Ford. So I’m back again and loving my new Explorer. Thank you Veterans Ford for making things so easy.
Had an excellent service experience at Veterans Ford. Matt kept me up to date on the repairs being done, as well as whether warranty would apply or not. He was very courteous throughout the entire process.
Outstanding experience at Veterans Ford! George the service writer was fantastic. Jake, the service mechanic did a great job, he was very personable, knowledgeable and skilled. He went above and beyond. When I came to pick up my Bronco, Trey also did a great job! I highly recommend this dealership.
Another great experience at Veterans with Matt!
Great sales experience at Veterans Ford! Patrick from internet sales is excellent and I highly recommend him! Our home had a major fire on 6/15 and my 2025 Bronco Badlands was destroyed in the fire. Patrick was compassionate and caring about the situation and worked to find me a 2026 model that had everything my 2025 had, and he was patient and held the vehicle for me while I worked through the frustratingly slow insurance process! Hard to find people who truly care about their customers these days, so this was a wonderful experience at a difficult time in our lives when we’d just lost everything!
Great service by Dre Reed. Vehicle was ready when promised. Thank you!
I have enjoyed great interactions with both the parts department and the service department for my Bronco. Working with Trey has been great!
I am super happy with my new F250! Thanks Davi for making the process very smooth! If you are looking for your next car or truck, go check out Vetrams Ford! Be sure to ask for Davi.
I recently brought my Bronco in for a transmission issue only to find out I had a front tire that was separating. Spoke with Ryan service advisor and he was awesome at finding a deal to replace all 4 tires. Took care of it and it drives great! Solid service advisor knows what he’s talking about and kept me informed the whole time
The buying experience was great. They valued my trade-in car at a good price. I ended up not getting the car I intended to buy due to spec, but John was very friendly and patient. He listened to what I want out of my car, and recommended another one. I ended up with a car that I love to drive. Also, I left something at the dealership, I texted John the next day, and he found it in the car we test drove. I would have never gotten it back if John wasn’t thorough about it. I’m a very happy customer.
The price was right and the Veterans team was very helpful and easy to work with.
Ryan at service is very professional and knowledgeable. Communicates well and is very helpful.
First time bringing my car in for service since I bought it for routine 10k oil change and to check a nail in my tire. Matt from the service department is very personable and made the whole process seamless. He kept me in the loop about everything, calling me after the diagnosis and after the oil change was done to let me know they were looking at the tire and would be done shortly. Overall would definitely come back.
Service staff followed up on my concerns and timely completed my service!
Customer service is good, communication internally could use some improvement.
I recently brought my 2024 Bronco in to the service center again, this time because the window switches broke off. Ryan was my service representative who ordered the parts and arranged the repair appt. He was very polite and informative. It took about a month and a half for the parts to arrive at the service center but as soon as the parts arrived I was able to bring my car in for the repair. My switches look brand new again. While the Bronco has been nothing but a pain for me (plastic fender popped off, water pump replacement and window switches breaking) the service center is always very kind and gets the issue resolved.
The two mechanics you sent to my house I've never met two intelligent people that work on cars in my life.. very polite very professional answered questions.. I would keep those two guys they are good for your business you need people like that working for you..( last time I took my car there I had very poor service) this time they were mobile mechanics couldn't have asked for anything better just there acknowledgment was so professional. If there's any incentive to give these two men I would absolutely give it to them.. I can tell you now I know not all of your employees have their integrity of representing your company like that. Please make sure that they acknowledge that somebody gave them a good compliment I wish everybody worked like them honest. As I mentioned you need people like them to represent your company. It's always nice to get a compliment instead of a complaint.
Had a great time purchasing this new truck, with Davier being the person who helped out through the whole process of buying my first vehicle and making everything so simple. He was a very respectful well spoken guy who did everything he could to help me understand the process.
Great service.
Went to change out a part that had been recalled in my car and Ryan was awesome! He was quick, friendly, and great for any questions I had! Highly recommend!
I was happy with the services I received at Veterans Ford, considering it was the first time back since I bought my truck from them 2 years ago. Matt M was a total pro - got me checked in and out smoothly. Friendly, courteous, and knowledgeable.
Service went smoothly
Fui simplemente a ver un vehículo y terminé en uno mejor gracias a al personal me trataron súper bien el personal de ventas, el personal de financiamiento excelente
Good service, took in for oil change and 20000 servoce. Matt very informative on the future maintenance I need, and will fix on next oil change. Very pleased with Matt's concerns over my vehicle.
Awesome service!
Excellent customer service and staff. Matt in service is a good as it gets.
Always been happy with this dealership. They treat you great no matter what. Josh and services team thanks for your is the best with the services department. Even if there jobs change they still are always there supporting and looking out. SHAWN and my sales team was wonderful. Thank you
Excelente servicio
2026 update: The Service Department is second to none! Matt and Jack keep us coming back. My car and my husband's truck are kept running smoothly with regular maintenance. I never feel pressured to get services I don't need. Do I recommend Veteran's Ford? Absolutely! Original review in 2016: My husband wanted a new truck and I was going to buy my first brand new car since 1978. I contacted several dealerships of various manufacturers. I did my homework and wanted to see what was available. My comparison of three Tampa dealerships, resulted in Veteran's Ford having the best prices. I spoke with William Smallwood on the phone. He listened to what I wanted let me know he and his staff were ready help us make an informed purchase. Before getting to Veteran's Ford, we stopped at another dealership. I test drove two cars. We left there angry, because I felt that I was being strong armed into a car I wasn't sure I wanted. I didn't want to look any more, but I gave my word to William that we would come in. I am so glad we did! From the moment we walked in, the atmosphere was totally different. William put us with Sean Bergen. Sean made buying our new Ford F-150 and Focus a pleasure. He listened to our wants and needs and directed us to the right vehicles. He didn't try to strong arm us into something we didn't want. He explained the differences between the vehicles we looked at and what we could expect from our purchase. He asked all the right questions and walked me to the perfect car. I only test drove one. It was THE one! Then we went about the business of finding my husband his new F-150. Sean made buying our new Ford F-150 and Focus a pleasure. David Griffith made the closing procedure enjoyable. He is knowledgeable, friendly and made us laugh. He made the mundane task of signing forms and reviewing terms not only pleasant, but entertaining. He offered us products and explained the benefits of each. He made us feel comfortable and never made us feel pressured. We left happy with our purchases. The staff at Veterans Ford shatters the concept of the stereotypical car sale transaction. We walked in feeling battered by the previous dealership, but we left with two new vehicles and a restored faith in what car buying should look like. Update 2023: We have bought our seventh vehicle from Sean Bergen and staff, as he has been rightly promoted. Since the original purchases in 2016, we bought two more in 2018. We took my husband's mother to buy her new car when her previous dealership acted uninterested in helping her. Sean and staff to the rescue. Last year I had to replace my beloved car when it was totalled due to an inattentive driver who slammed into the back of us while we were stopped. Sean, once again, found me the perfect car. Yesterday, my husband drove home in his brand new 2023 F150. Enter Justin Slimak. He made the sale easy. Justin kept us informed every step of the way. He made sure everything was ready before my husband got there. The paperwork was prepared. The truck was fully gassed up with a giant bow on top. Once again, Sean and staff shattered the stereotype of car buying. Do I recommend Veteran's Ford? Absolutely!
Excelente servicio , gracias a Veterans Ford.
Great experience
Such a great, easy experience. Kevin was great to work with and we love our Ford Ranger!
Great experience. They let me know about many issues I had with the vehicle and fixed what I originally came in for. Matt was transparent, straight forward and the job was done quickly. I plan to go back for the rest of my work.
Ryan and Josh provided me with great service.
Ryan was our service provider when we brought our car in for tires and an oil change. He was efficient, honest, and friendly. We will continue bringing our car to Veterans Ford for service!
I was presented with a detailed estimate of charges for my scheduled maintenance prior to the repairs. When the maintenance was completed, my bill was reviewed with me by my service technician, which I appreciated.
Awesome experience, Andro Torres was a pleasure to work with, very knowledgeable and honest . I highly recommend this dealership. Thank you so much
We had a great experience with the purchase of our new Ford Maverick. Shane was knowledgeable, patient answering all of our questions and showing us different options. We were in and out with the car in an hour and a half. Very impressed with the dealership inventory , professionalism of everyone who assisted with the sale and particularly Shane who made our experience simple and enjoyable. We will definitely come back to Veteran’s Ford and Shane for our next vehicle!
Excellent Service. Thanks Bryan
Took my vehicle in for recalls to be fixed and they were competed on time and I was constantly kept informed the whole to they had my vehicle.
The inventory is mind blowing, detailed knowledge of every car. Patrick went from sales person to friend and completed the entire buying process in less than 24 hours.Highly recommend visiting. Bryan oversaw our first oil change. First class service.
Jack was great, very helpful
Thanks Matt for the prompt service on my F250. Getting me and repaired on the same day. Thanks for giving me the proper recommendation for my service.
Great experience. We bought the car with John and did the financing with Jason.
The service advisor was very professional, courteous, and helpful.
Ramerio was good to his promise! He took excellent care of me.
Great experience. Dealership is very nice. I like the plants, the tall ceiling, and the coffee is delicious.
Let me first start off by saying John was the best salesman I’ve ever had. Not zealous about making the deal or overbearing about calls. He made me comfortable enough to even come into the dealership off of my inquiry I think that’s the Virginia in him. We’re very calculated but calm people. He had the truck sitting out there for me when I arrived and everyone at the dealership was great from the Sales people to management. Veteran's Ford thank you!
I had an excellent experience at Veterans Ford when I brought my vehicle in for an oil change and routine maintenance. Ryan provided exceptional customer service from the moment I arrived. He was friendly, professional, knowledgeable, and kept me updated throughout the entire visit. The service was completed on time, everything was explained clearly, and my vehicle was returned in excellent condition. Ryan made the whole process smooth and stress-free. Thank you, Ryan, and the service team at Veterans Ford, for your outstanding care and professionalism. I highly recommend Veterans Ford to anyone looking for honest, reliable, and high-quality vehicle service!
I took my Explorer in for the same issue I had last year, without hesitation, Jack and George were quick to assist and get the problem resolved. They covered what was under warranty from last year, and took it a step further to ensure it doesn't happen again. I was relieved and to be honest, very impressed with the communication and the way this was handled. Thank you Veterans Ford for standing behind your customers and doing the right thing.
Aldair “Andro” Torres is the most polite and honest and sincere salesperson we’ve met. That’s hard to find these days! My wife and I highly recommend Andro for your next Ford. Andro’s the best
Really nice group of people. Really got the paperwork done, and drove off with our new Bronco very quickly
Awesome experience! Easiest auto transaction I've ever had. Real knowledgeable about their vehicles and took their time with you. In and out Quick!
Excellent Service!!
Friendly staff
Smooth transaction- Romario Morales listened to what I was looking for and was always prepared for our visits. He clarified things another dealership did not, and discussed options that made sense vs. those that didn’t. This is one of the main reasons why I gave him the opportunity. He had great follow-thru and was not pushy. It actually was a good experience! Thank you Romario!
They were amazing!! Beginning with the great communication from Haley, and the flexibility with my appt location.. ADAM WAS AMAZING AS WELL!! I WILL DEFINITELY BE BACK!! Finally feel like I found my FORD HOME After 5 years of constant disappointment and frustration with several different FORDS throughout Tampa, Brandon and Riverview!!
Matt was so helpful and kind. He kept me informed and made me want to come back. Quick and amazing service! Will definitely come back and recommend to everyone! Thank you Matt for the help!
Great service and kept me informed on everything that was done and gave me options and no pressure
Joshua, my Service Advisor at Veterans Ford was great and accommodating to my vehicle service requests.
Veterans Ford was great. Ryan was very helpful and got everything done for me. Thanks Ryan.
Me and my husband had such a great experience working with veterans Ford on Saturday. We were upfront with our sales person Shane and told him what we needed and the amount of time that we were looking to spend in the dealership.(which wasn’t much) He got us the truck that we wanted at a fair price with no surprises.Thank you, Shane for the great service you provided to us!
I purchased a used vehicle from Veterans Ford. I found the store to be well organized and everyone i encountered was friendly and knowledgeable. A special shout out to my sales person, John F. He handled everything in a professional manner and instructed me on some of the nuances of the truck. Thank you and I would certainly recommend this dealership if you are looking to buy a vehicle.
Muy excelente servicio
Great experience
Brought my truck up to be serviced and was in and out very fast. Hairo was very friendly and answered any questions that I needed.
Matt from the service department was great to work with.
Shane and the finance department were great. Fast service, we were in an out in about an hour!
I was very well attended and this time I didn't have to sit and wait for 4 hours. Everything happened within the timeframe stated. Congratulations to Joshua.
I h been buy car for many year .but never like this guys services was fantastic seller Leonardo manager Roberto and finance guy Jason modugno. All 3 work like a machine thanks you again am very happy
Excellent Service
I had my truck serviced by veterans , Josh was my service advisor, excellent service I've been coming to veterans for a long time, bought several trucks from them, nice people to do business with Oscar
Very attentive, friendly.
Was a pleasant visit to the service department. Matt was great to work with and kept me informed throughout the service. Would definitely recommend using the service department
Josh and the team made everything so easy for me. I came in devastated about my car, and he made the whole process smooth and stress-free. A lot of work was done in a short amount of time, and I couldn’t be happier to have my car back!! oh, and the shuttle ride!!!!
Shane took care of us and made it as simple as possible to purchase a new vehicle! Thanks for the great service!
Very good customer service
I had an oil change and some other work done. Dustin was my service manager.
Great Services !
Great experience and customer service as always. In and out. Ryan S was great.
Had a very good experience. Josh did exactly what he promised me. I’m very satisfied
Bryan helped us out today and was very patient with us as we made our decision. Happy new owners of an F150 Lightning
Really good reception and service by Ryan.
Excellent service. All staff member were really nice, helpful and on point with what needed to be done for my truck. Thanks guys!!!
Got a nice car. Bryan was nice and helpful
I had an amazing experience purchasing my vehicle at Veteran Ford. From the moment I arrived, I received immediate attention and assistance. I was given clear options right away, which made it easy to see what could be done to help me leave with a new vehicle that same day. Sebastian went above and beyond—putting in the effort, exploring every option, and making sure nothing was overlooked. He worked closely with his management team, who were also phenomenal in reviewing every possibility to ensure I had the best outcome. I originally expected to come in for a 2024 F-150, but thanks to their dedication, I drove home in a 2025 F-150 Lightning—far beyond what I imagined! Not only did it fit within my budget, but I also left feeling extremely happy, proud, and satisfied with both the vehicle and the outstanding service I received from Sebastian!
Brought my brand new 2025 Bronco to the service department with and AC problem and although I had not purchased it from them, they took the time to diagnose the issue and would not give it back until it was 100% fixed. Very happy with the service and would definitely recommend.
Joshua Johnson took care of me, he was very professional and helpful.
Veterans Ford gets an A+ from me! My car needed an oil change. This dealership had availability and got me in promptly. They also helped with a few minor issues that another dealership caused. They will always be my go-to dealership. Thank you all for the help!
Bryan did a great job and was very nice to us! He got us a great deal and we were very pleased with our service.
Good.
Excellent service. Best customer representative I've has so far.
Excelente Dealer, atención increíble.
Came in to get a second key, replace cameras and repair mirrors. Josh took care of my issues with no problem and customer service was top notch.
Marianna was a pleasure to deal with. She made our experience at Veterans Ford seamless and went out of her way to accommodate us. I highly recommend Marianna at Veterans Ford.
I had my Ford Fusion recalled , and Veterans Ford did a great job of fixing the recalled problem. Thank you Dustin was a good service worker, and was kind , considerate and knowledgeable He did a great job !
Hairo, was great to work with!
It's great to know that you guys know what you're doing!
Great service. Truck hitch turned out good. Hairo was friendly and loved that he is a fellow diesel truck owner!
Great services
Ryan S, my service advisor, was professional and polite.
Excellent place for service
Omar Ramirez and the Veteran’s Ford team provided an outstanding vehicle buying experience and really made every effort to ensure I was satisfied. 5 stars. Thank you!
The service department was very polite and patient with me. They fixed my ac issue I was having with my truck.
I have purchased vehicles and had repairs and services done with Veterans Ford. I have no complaints and have always been taken care of with the highest of expectations. Great staff that truly cares about the customer.
Excellent
The service advisor Ryan gave a high degree of of courtesy and has lots of potentials
Called to schedule a recall repair. Got me in the very next day. Expected a ~4-6 hour compmetion window. Completed in under 90 minutes! Yes! The way service ought to be ALL the time! Thank you Veterans Ford!
It was good to work with Lionel, my Service Advisor. My problem always gets resolved. Thank you for the service!
As always, thank you for the great service much appreciated Josh and Dustin!!!
Excellent service. Very professional and quick
Veterans Ford has great service. Hairo was able to work out a warranty claim for me and get my car all fixed up. Would recommend anyone who needs their car worked on to go check out Veterans Ford.
Good experience with scheduled service. In & out in a flash.
Very nice staff. Not pushy . Fast. Knowledgeable.
Experience started off negative with a service advisor over several days. Came to pick up my truck due to issue's but asked to speak with Service Director/Supervisor. Explained issues to him and he immediately did everything I brought the truck there for originally along with Tyler the technician. Also things I didnt even ask for to make the situation right. Thank you!
Aaron and Shane in the online sales department are wonderful. They helped my husband and I buy our daughter her new car and surprise her. I highly recommend
Great service experience overall. Very happy with Veteran's Ford
Great service from Hairo Crespo and Craig ORiley
A bit overdue, but still wanted to provide my feedback on the purchase process. Sebastian, the salesman, did a fantastic job providing us with an overview and a demonstration of all the features that Ford F-150 Lightning has to offer and provided us with a detailed comparison of different trims to make sure we purchased exactly what we wanted. The overall paperwork process was smooth and very straightforward, would highly recommend Veterans Ford to anyone looking to lease or purchase a vehicle as its salesmen and managers alike will do their best to give you the best deal.
The service department at Veterans Ford provides excellent service every time.
THIS IS A NEGATIVE REVIEW. If I put one star it would not be listed first. Stay away from their service department. I took my 2015 Edge last year and they told me it was not worth repairing. They gave us $500 to trade it in for a used car that we purchased there. A year later and we are having issues with the used car we purchased at Veterans. I was able to get a hold of my 2015 Ford Edge Car Fax Report and was able to see that it was sold and it still going strong. I wish I would have gotten a second opinion. I probably could have fixed my old vehicle and not get stuck with a 10-year-old used car that we are still paying for and needing several repairs. It's not right and something needs to be done about all these lying mechanics and shops.
I recently brought in my Bronco for 2 recalls including rear view camera replacement and software update. I was told the parts were in fact in and schedules the appt. I came there only to be told the recall does. It impact the 2022 Ford Bronco- yet the Ford website says it does as does NHTA when checking my vin. Please advise what is going on with this and provide proof the recall does not impact my vehicle.
Muy buena atención, me ayudaron en todo momento hasta que realice la compra de mi carro, muchas gracias
Wonderful experience with Veterans Ford on Linebaugh. Ryan kept me informed throughout the diagnosis and repair. Great service and reasonable service charge.
Courteous and attentive.
Had my 10 K service done on my 2025 Mustang that I bought at Veterans Ford. The Ford app prompted me for the service and made it so easy to schedule a service appointment for 2 days later. Didn’t have to make phone call and go through phone menus. When I arrived, Ryan S. was there and ready to get me checked in. He gave an accurate estimate and said it should only take an hour to complete. He was great. I was on my way super quick. Outstanding service!
Very helpful
Top notch shop, caring, professional, creative.
Thorough, timely, and friendly!
The entire team at Veterans is a joy to work with and Ryan and Diego were especially helpful. Thank you! Talking about service rt now btw- though buying the truck a few months ago was a pleasure as well.
****August 2025 Update**** This is a service Department Update. I finally got a service advisor who was on his A Game and not only kept me informed of the safety campaign that my vehicle had and went ahead and ordered the parts and even hooked me up with a Rental Car for 24 hours. He gave me is business card and I told him He will be my Go to Service Advisor from now on as he not only showed me excellent customer service but is very Professional and will keep his customers informed on their vehicle repairs. well Done Veterans Ford Service Department ***October 2024 Update #2**** The car was overdue for a checkup and the next oil Change was coming soon. So I booked a 8:30am appointment (Arrived a little after 8 and by 8:45 my service advisor came up to me and told me they were almost done but they didn't have a filter in stock and had to go get it. So what should have been about a 1.5 to 2 hours turned into a 3.5 hour wait again. Once I was finished with service I went and talked to the Dealership owner and explained to him what's keeps happening so then he went and got the service Mgr and I explained to him everything and that I would Never buy another ford vehicle in the future from here as the service department keeps failing. The service manager gave a discount off the bill due to the lack of communication again as well as gave me his business card and told me the next time I make an appointment to let him know and he would handle me personally. With the Poor customer service in the service department I still won't buy another vehicle from this Dealership again. ********************************************* **2024 Update #1** I always make an appointment coming in for any type of service and this time the service department performed excellent and it only took about an hour and a half. 2023 Review Below The sales department back in 2020 was Great. The Service department is the worst I have ever experienced which is why I gave it only 1 star previously.
Great service. Very friendly and knowledgeable
Great service form the moment of arrival to the service department, I felt welcomed. Thanks to Jose Paulino
Matt in service was very good an helpful.
Todo muy bien
After wasting two hours at another dealership, I stopped at Veterans Ford before giving up on finding a used F-150 for the day. Despite the rain, Sebastian greeted me right away and walked the lot with me. He was extremely helpful in finding a truck that fit both my budget and specific needs. After a little negotiation, we made a deal on a great one-owner truck with a warranty, and so far, I couldn’t be happier with it!
Great service! Highly recommend!
Nice people and very friendly customer service I recommend this place for buy and service cars.
Tony was great. Fast and friendly service. Would highly recommend anyone looking for a vehicle to check them out.
Chad really helped me out finding a new truck was very helpful and didn’t try to push anything on me that wasn’t wanted great man to talk to highly recommend him next time or for anyone skeptical about buying a new car
very good attention and efficient customer service.
Very prompt and easy to get in and out. Service advisor was extremely accommodating and friendly.
Working with Mathew was an absolute pleasure. He was so helpful and professional in handling my situation. I would definitely recommend him to anyone who is interested in getting work done at Veterans Ford.
The team did a good job in getting me in and out for my maintenance. Really appreciate the support.
I recently had the pleasure of shopping for a new vehicle, and the experience was quite exciting! I came across a dealership where Tony Lambert works, and I was immediately impressed by the service. Tony expertly handled my purchase, making the whole process smooth and stress-free. ‍ From start to finish, the experience was exceptional, and I felt supported every step of the way. I'm incredibly happy with my new vehicle and the outstanding service I received. I highly recommend them to anyone looking for a new car. #NewVehicle #CarShopping #CustomerService #HappyCustomer #Ford
Took my van there for service. Hairo was my service advisor. He was very courteous and knowledgeable, and kept me up to date with the progress of my repairs.
Josh provided excellent service during my recent visit. He efficiently checked me in and clearly communicated the estimated wait time, which turned out to be remarkably accurate. He took the time to thoroughly explain the work that would be done on my vehicle, clearly outlining what was covered under warranty and what I would be responsible for. Additionally, he offered the convenience of the dealership’s shuttle service, ensuring I didn’t have to wait on-site if I preferred not to. When my vehicle was ready, it was returned to me clean and in great condition. I highly recommend Josh and Veteran’s Ford to anyone in need of service for their Ford vehicle.
Absolutely fantastic Matt. It’s service advisor. Fantastic. I haven’t had no issues since I’ve been using them. I’m gladly would tell everybody to go there. They’re fantastic. I give them a 10.
Great service, deal was smooth and fast! Definitely recommend! Maurice handled everything so well, excellent salesperson!
I’m happy to share that my husband has traded and bought yet another vehicle with Veterans Ford. I can’t say enough about how Lorenzo Pena and his team, Steve, the Parts manager and Patrick, the Internet sales manager work together as a team to make our purchase simple as always. My husband can be difficult to work with as he goes through analysis paralysis on any purchase. Lorenzo and his team were patient and diligent. They put him in the vehicle that he asked for, And added all the requested accessories.Everyone went above and beyond to impress, and we would highly recommend a trade and or purchase at any time with Veterans Ford only if you would like to enjoy a buying experience like ours. We will be back, of course. Thank you Team Veterans!
Just made a purchase of veterans for I wanted to drop a note as I was extremely satisfied with the speed and service I received. It’s always been a frustration point how long it takes to close a deal to buy a car not at veterans Ford. They got me through the process very quickly without high-pressure sales tactics super appreciative Chad, Mark and Daryl.
Did 99% of the transaction over text message with Alex and it went as smooth as possible talking with him and getting all the paperwork signed with finance. I was in and out in less than 20 minutes.
Ryan had great customer service!!!! Thank you
Great customer service.
I'm letting everyone know how incredible the service George in the service department gives! Everytime I need to get any of my vehicles serviced George always gives great communication and expectations. I would highly recommend having your vehicles serviced here!!
Meet a new advisor Josh, great and quick service. He kept me updated. Great service is everthing. Thanks Josh.
A dealership is a dealership but these guys were great. Leo came in on his off day to do my deal. Love my new Bronco!
This entire dealership, as a whole, is amazing. We scoured the Tampa Bay Area for a specific vehicle, at a specific price. This was the only ford dealership willing to meet us at our price without any additional bells and whistles. We will definitely be back again.
If you want the best car buying experience, ask for Maurice! 5 star experience every time.
Excellent customer service
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